Q: What is Idoly?

A: Idoly is a platform where users can get personalized videos of their favorite artists at a reasonable price.

 

Q: Can I order what I want in the video?

A: No. As a rule our staff will be happy to congratulate your best friend's birthday or wish you luck in the exams, but you can not ask them for a personalized dance while they sing Spice Girls' wannabe, or any racist, xenophobic content , or of a sexual nature ... Normal things, you have to think with your head 😉

 

ASKING FOR YOUR VIDEO

Q: Is there a rule for video requests?

A: There are no set rules for your video request and you can request any message from your chosen idoly. Always maintaining the standards of education and respect.

A: There are no set rules for your video request and you can request any message from your chosen idoly. Always maintaining the standards of education and respect.

 

SENDING THE VIDEO

Q: How will I receive my video once its completed?

A: Once the recording is finished, you will receive an email to the address you provided in the form with a download link and the attached video in mp4 format.

 

Q: How long will it take to complete my video?

A: Our artists will try to be fast, and know how much you want to receive it, as a rule you will have your video in 3 days or less.

 

PAYMENTS

Q: I have already been charged, but I have not received my video?

A: A little patience please, we are sure that your idol has it on his/her to-do list, if you do not have your video within 3 days please send us an email to soporte@getidoly.com

 

FREQUENTLY ASKED QUESTIONS FOR ARTISTS AND INFLUENCERS

Q: How do I join idoly?

A: It's very simple. Fill out our form at www.getidoly.com/unete-influencer and we will contact you ASAP. www.getidoly.com/unete-influencer y nos pondremos en contacto contigo en un periquete.

 

Q: How long will it take me to make my video?

A: On average the videos are 15 to 30 seconds long.

 

Q: How is the price determined?

A: You determine the price of your work. We will be happy to advise you, but you have the last word.

 

Q: Does it have any cost to be on the platform?

A: Absolutely none.

 

Q: Do I have some kind of permanence if I join idoly?

A: Not at all, you decide when you leave without any problem.

 

Q: Can you reject the requests that you do not consider appropriate?

A) Yes. We will take care of the procedures that come after a video request that does not go according to the idoly policy.

 

Q: Will my fans know my contact information?

A: No. This is very important, the only communication from the fans is directly with the platform.

 

Q: Is it possible to temporarily stop my profile on the platform?

A: Of course, you tell us and we will temporarily hide the profile.